Terroni and sister restaurants have a longstanding rather vaunted reputation in Toronto. In it's earliest days at the original restaurant, I very much enjoyed the pizza.
I do not choose to write about negative resto experiences. I prefer sharing my very enjoyable resto experiences and have no wish to be a "critic". But, by writing about this experience, perhaps someone with the Terroni organization may get wind of this review and try to get this restaurant's act together. It has a great location and a seemingly devoted clientele that keeps it packed most of the time.
Terroni opened a branch resto near the Summerhill liquor store on Yonge Street. I had eaten at the bar on the main level. The food was fine, but not exceptional and perhaps for what this resto does, the food does not have to be. It has taken me a long time to eat at the upstairs resto as it is often hard to get in at a reasonable hour at the last minute. This time, I tried booking a few days ahead and was only offered times of 5:15 or 9:15. I tied to ask the reservationist to allow my party of 2 to come in just a touch later, like even 5:30. I received a firm "no". You might imagine my consternation after being seated, looking at an almost entirely empty resto, which still had the odd empty table at 6:30, including a table for 2 right near us, which was still empty until just before we left.
And, there are absolutely no special requests permitted for the food. We ordered pizzas, at one time a reliable Terroni specialty. The pizzas arrived unsectioned/uncut. This might not be an issue for some pizzas, but, for these pizzas, the lack of attention to this detail just added to the pizza disaster.